We offer a 30 day money back guarantee. If you are not 100% satisfied with a product you purchased you can return it for a full refund of the purchase price less shipping charges for up to 30 days after the date of original sale.
Any refunds will be issued back to the same card or method that you used for the original purchase and the time it takes to receive the refund will depend in part on your specific card issuer’s policies. We strive to process returns and refunds as quickly as possible.
To receive return instructions, please email support@premiernovelties.com and provide us with your full name, order number and purchase date. We will then send you a RETURN NUMBER (RN) and address to return.
Shipping
To return your product, you should mail your product to: Premier Novelties 10030 NW 6th terrace Miami Florida US 33172 with your RN number. If not packages may be lost and you may not be eligible for refund if item is sent to wrong address or slower refund time if RN not provided.